Hityourgspot returns policy

Returns Policy

If for any reason you are unhappy with your product then please return to the address below.

hityourgspot
PO BOX 228
Hitchin
Herts
SG4 0WW

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Postage and Packing

On occasion the postal service may attempt to deliver an item when no one is availabble to sign for it. The postman will leave a note to say that they have tried to deliver. You maybe able to arange redelivery of the item or collect it from their local offices. They normally hold on to the package for about 1-2 weeks before returning it to us. If for any reason we need to resend parcel again to your address then a further charge of £2.50 will apply. For a breakdown of reasons and prices for re-dispatch please view the DELIVERY page here