Delivery

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Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and your customers confidentiality.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail and Parcel Force courier

UK

Goods are dispatched by the choice you select during checkout

Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If your customer is not in when their parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service. See below for charges

Southern Ireland

Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe

Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

Rest of World

Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Business Post International

Delivery charge:-

FREE UK standard delivery for all order over £29.99 (Standard delivery is sent Royal Record Delivery and can take up to 3 day)
A £2.50 Standard UK Delivery charge is added to all order under £30

for UK Special Delivery £4.50 per item

Europe standard delivery rates are based on value of order.
Order value £0.00 - £24.99 = £6.50 delivery to European country.
Order value £25.00 - £49.99 = £8.50 delivery to European country.
Order value £50.00 - £74.99 = £10.50 delivery to European country.
Order value £75.00 - £99.99 = £12.50 delivery to European country.
Order value £100.00 - £149.99 = £6.50 delivery to European country.
All European orders over £150 please contact us for delivery rates.

USA standard delivery rates are based on value of order.
Order value £0.00 - £24.99 = £12.50 delivery to US state.
Order value £25.00 - £49.99 = £17.50 delivery to US state.
Order value £50.00 - £74.99 = £22.50 delivery to US state.
Order value £75.00 - £99.99 = £29.50 delivery to US state.
Order value £100.00 - £149.99 = £35.50 delivery to US state.
All US orders over £150 please contact us for delivery rates.

Redelivery Charges.

Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.